Cention

Cention, founded in 1999, provides an all-in-one omnichannel communication software platform aimed at enhancing both customer and internal communication. The platform enables businesses to transition from traditional call centers to modern contact centers that manage various communication channels, including chat, email, SMS, web forms, and social media. Cention's software integrates these channels into a single AI-powered system, offering a 360° view of customer interactions and business operations. Key features include omnichannel customer support, internal collaboration tools, extensive analytics, and compliance with industry standards. The company has a global presence, partnering with major voice providers and serving businesses that seek to improve customer experience by unifying communication channels. Cention's comprehensive solution enhances operational efficiency and elevates customer service for organizations worldwide.