Yactraq Online Inc.

Yactraq Online Inc. is a Canadian company located in Vancouver, British Columbia, that specializes in IT services, consulting, and business intelligence. Founded in May 2010, Yactraq focuses on providing omnichannel business intelligence through advanced speech analytics and audio mining technologies. The company is recognized as a Gartner Cool Vendor and is an Amazon Connect Partner. Yactraq offers a speech-based semantic computing platform tailored for call centers of all sizes. Their services include speech analytics solutions that enhance contact center efficiency and customer satisfaction, predictive analytics for informed decision-making, advanced emotion analysis to gauge customer sentiment, and full text search capabilities for efficient data retrieval. Yactraq's solutions are designed to help contact centers maximize the use of their call recordings and improve overall performance. The company is known for its cost efficiency, providing solutions that are significantly more economical than traditional systems.