SupportNinja

SupportNinja is a business process outsourcing (BPO) company founded in 2014 and based in Austin, Texas, with significant operations in Clark, Philippines. The company specializes in scalable, tech-enabled outsourcing solutions for tech companies and startups, helping them grow by optimizing resources and extending operational capacity. SupportNinja offers a wide range of services, including customer experience support, back-office assistance, and sales and lead generation. Their customer experience services encompass customer support, technical support, onboarding, and renewals. Back-office support includes data processing, finance and accounting, and content moderation. The company also provides sales support through prospecting, qualification, and appointment setting. Additionally, SupportNinja integrates AI-powered tools to enhance service delivery, such as real-time writing suggestions and automated documentation. With a strong emphasis on privacy and security, SupportNinja holds various certifications and implements robust security measures. The company has grown to serve over 7,000 customers globally, focusing on fast-growing tech companies that require efficient and secure outsourcing solutions.