Balto

Balto is a prominent provider of AI software solutions tailored for contact centers, based in Missouri, United States. The company employs between 51 and 200 people and focuses on enhancing human capabilities with AI to transform knowledge work in the contact center industry. Balto offers a range of AI-powered tools designed to improve customer interactions and operational efficiency. Key features include real-time guidance for agents during calls, conversation analytics for performance insights, and customizable AI triggers for personalized responses. The solutions integrate seamlessly with existing call center software, making them adaptable to various organizational needs. Additional capabilities include automated call scoring, compliance monitoring, and note-taking during conversations, all aimed at streamlining processes and enhancing service quality. Balto's vision is to create an AI workforce that complements human agents, ultimately boosting customer satisfaction and improving overall performance in contact centers.