Cention

Cention is a software development company based in Sweden, founded in 1999. The company specializes in omnichannel customer communication solutions, aiming to unify customer interactions across various platforms. With a team of 41 employees, Cention operates globally, serving clients in Europe, the Americas, and Asia through strategic partnerships. Cention offers an AI-powered omnichannel platform that integrates communication channels such as chat, email, phone, SMS, messaging apps, and social media into a single interface. Key features include automated correspondence using advanced Natural Language Processing technology, collaboration tools for internal messaging, customizable analytics and reporting dashboards, and chatbot integration to assist human agents. The pricing for Cention's services starts at $39 per user, following a pay-as-you-go model, ensuring transparency for clients.