ClearFeed

ClearFeed is an AI-powered helpdesk platform designed for Slack and Microsoft Teams, aimed at enhancing customer support and team workflows. It centralizes customer messages from various channels, including email and chat, into unified queues within Slack, allowing teams to manage support requests efficiently. The platform features an AI-powered ticketing system that enables support teams to create, assign, and resolve tickets directly in Slack. It integrates multiple communication channels into a single interface, uses AI for prioritization and SLA alerts, and connects with popular helpdesk and CRM tools like Zendesk and Salesforce. ClearFeed also offers knowledge base integration for AI-generated answers and tracks key performance metrics to improve service efficiency. It primarily serves B2B and SaaS companies, helping teams streamline their operations and improve response times.