DeepConverse

DeepConverse is an AI-driven platform based in Sunnyvale, California, focused on automating customer service and support processes. The company employs fewer than 50 people and generates estimated revenue between $5 million and $10 million. Its core offering is an AI-powered customer support automation platform that integrates with popular tools like Zendesk and Salesforce. The platform features AI chatbots that automate responses to common inquiries, interactive decision trees for efficient problem-solving, and real-time live chat for direct communication between customers and support teams. It also provides advanced analytics and reporting to track interactions and improve service performance. DeepConverse serves various industries, including consumer electronics, education, gaming, and e-commerce, enhancing customer experience and operational efficiency. In 2023, DeepConverse was acquired by Workato, which aims to combine its support automation capabilities with Workato’s orchestration technology. This integration allows for advanced AI search and support features on company websites, further improving enterprise customer service workflows.